Returns and warranty
Doesn’t fit? Return it.
Wrong socket, changed your mind or a faulty light. Here is how it works, and we help you all the way.
Return a product
- Tell usEmail info@luxtar.se or call +46 300-308 60 with your order number and what you want to return.
- Get instructionsWe confirm and tell you how to send it. Send it back within 14 days.
- Pack and sendComplete product in its original packaging, in a condition we can resell. Mark the parcel with your order number and use a tracked service.
Return address
Arendalsvägen 39-41
434 39 Kungsbacka
Sweden
Change or cancel an order
Not shipped yet
Email or call us as soon as possible with your order number. If the order has not left the warehouse, we cancel it and refund you in full.
Already shipped
Then it is a normal return. Receive the parcel and follow the three steps above.
Warranty and claims
How long
The warranty period is listed under Specifications on each product page.
Making a claim
Send your order number, a short description of the fault and a photo if you can. For an approved claim we repair, replace or refund the product and cover the shipping.
Refunds
We refund what you paid, including any standard delivery cost, within 14 days of receiving the return or proof that it has been sent. The money goes back to the payment method you used.
Common questions
Who pays for the return shipping?
You do, unless the product is faulty or we sent the wrong one. Then we cover it.
Can I return a light I have already fitted?
Contact us first. If it is faulty it is a warranty claim. If it works but was not right for you, we look at it case by case.
I am a business customer. Do the same rules apply?
The 30-day open purchase is for consumers. As a business customer, contact us before you return anything and we find a solution together. Warranty claims work the same way.
How long until I get my money back?
Within 14 days of receiving your return or proof that it has been sent, usually faster.
Full details are in our terms and conditions.
