These terms apply between Hannus & Co. Teknik AB, org. no. 556665-3860 (the Seller), and you as a consumer or business customer (the Customer) when you buy from luxtar.se. By placing an order you accept these terms.
1. Products and use
Luxtar products are made for vehicles. You are responsible for installing and using them in line with the laws of the country where the vehicle is used, including inspection and road use rules. Products marked E-approved are approved for road use when installed as described. We are not liable for consequences of incorrect or unlawful installation or use.
2. Orders and prices
All prices are in Swedish kronor (SEK) including VAT unless stated otherwise. The final price is the same across the EU, with VAT charged at the rate of the country you ship to. Business customers in another EU country with a valid VAT number buy without VAT under the reverse charge rules. Shipping is free within Sweden and the rest of the EU. Shipping to Norway costs 95 SEK.
If a product is sold out we will tell you and offer an alternative or cancel that part of the order. If a price on the site is clearly wrong because of a typing or technical error, and differs by more than 15 percent from the correct price, we may correct or cancel the order even after it has been confirmed.
We can change an order until it has left our warehouse. After that, you use your right of withdrawal instead.
3. Delivery
Products in stock are normally delivered within 1 to 3 working days. Products made to order or ordered in from our supplier are delivered within 3 to 5 working days. Deliveries outside Sweden may take a few days longer. Orders placed before 14:00 on a working day usually ship the same day. You receive tracking information by email or text message when your order ships.
We carry the risk for the goods until you or your chosen pickup point has received them. Report visible transport damage to the carrier when you collect the parcel, and contact us within 30 days if you find damage or receive the wrong product.
Parcels that are not collected are returned to us. We may charge the actual cost of shipping and handling for uncollected parcels. Not collecting a parcel does not count as using your right of withdrawal.
4. Right of withdrawal and 30-day open purchase
The right of withdrawal applies to consumers. Returns from business customers are handled by agreement. As a consumer you have an extended right of withdrawal of 30 days from the day you receive the goods, without giving a reason. Tell us by email at info@luxtar.se before the 30 days have passed, and send the goods back within 14 days of telling us.
We refund the price you paid, including any standard delivery cost, within 14 days of receiving the return or proof that it has been sent, whichever comes first. You pay for the return shipping unless the product is faulty or we sent the wrong product.
Return the product complete and in its original packaging. If it has been handled more than needed to check its function, or parts are missing, we may make a reasonable deduction for the loss in value. The right of withdrawal does not apply to products that have been modified, rebuilt or damaged through careless handling.
5. Warranty
The warranty period for each product is listed under Specifications on the product page. If no period is listed, the warranty is 12 months. The warranty covers faults in materials and manufacturing under normal use.
It does not cover faults caused by incorrect installation, modification such as cut cables or soldering, overvoltage, overheating, harsh chemicals or normal wear. To make a warranty claim, contact us with your order number and a description of the fault and follow our instructions. For an approved claim we repair, replace or refund the product. If a returned product is found to have no fault covered by the warranty, we may charge a handling fee of 295 SEK including VAT.
6. Complaints
As a consumer you have a three-year right to complain about faults under the Swedish Consumer Sales Act. Complain within a reasonable time after discovering the fault. A complaint within two months of discovery is always considered timely. For an approved complaint we repair, replace or refund the product, including shipping costs, at no cost to you.
7. Payment
Consumers pay by card, Apple Pay or Google Pay. Payment is processed by Stripe. Approved business customers can choose invoice with 15 or 30 days of credit, or prepayment. Late payment carries interest of 18 percent per year and a reminder fee of 60 SEK. If payment is late we may stop further deliveries and pass the debt to collection.
8. Personal data
We process your personal data to fulfil your order and as described in our privacy policy.
9. Minors
Customers under 18 may only order with the consent of a parent or guardian.
10. Disputes
If something is wrong, contact us first and we will try to solve it together. If we cannot agree, we follow the decisions of the National Board for Consumer Disputes (ARN) in Sweden, www.arn.se.
11. Trademarks
Luxtar is a registered trademark of Hannus & Co. Teknik AB. Other trademarks belong to their owners.
Accessibility
We want everyone to be able to use luxtar.se. The site is built to meet WCAG 2.1 level AA, as required by the Swedish Accessibility Act for online shops. You can navigate and buy using only a keyboard, text and buttons have sufficient contrast, and images have text alternatives. If something does not work for you, email info@luxtar.se or call +46 300 308 60 and we will help you complete your order and fix the problem.
